Refund policy
Return Policy
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, unworn, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.
To initiate a return, please contact us at admin@urolife.in.
Please note that returns must be sent to the following address:
Urolife Clinic
Swargate
7 Loves Chowk
Pune, Maharashtra 411042
India
If your return request is approved, we will provide a return shipping label along with instructions on how and where to send your package. Items returned without prior approval will not be accepted.
If you have any questions regarding returns, you can always contact us at admin@urolife.in.
Damages and Issues
Please inspect your order upon delivery. If the item is defective, damaged, or if you have received the wrong product, contact us immediately at admin@urolife.in so we can evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Personal care, hygiene, and intimate products
• Opened health supplements
• Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you are unsure whether your item is eligible for return, please contact us before initiating a return.
Exchanges
The fastest way to receive a replacement is to return the original item. Once the return is approved, you may place a new order for the desired product.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Returned items must be unused, unworn, in original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to reflect the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at admin@urolife.in.